All Products

Return Policy
Effective 16th May 2025

Thank you for shopping with us! We value your satisfaction and want to ensure a smooth and transparent return process.

1. Change of Mind Returns

We accept change of mind returns within 14 days of delivery, provided that:

• The item is unused and in original condition.

• All original packaging, tags, and seals are intact.

• Proof of purchase is provided (e.g., order confirmation or receipt).

Please note:

• Return shipping costs are the responsibility of the customer.

• Refunds for change of mind will be issued to your original payment method, excluding shipping fees.

• Certain items (e.g., skincare, cosmetics, or hygiene-related items) may not be eligible for change-of-mind returns due to health and safety regulations.

2. Damaged, Faulty or Incorrect Items

Under the Australian Consumer Law, you are entitled to a refund, replacement, or repair if the item:

• Is faulty or unsafe.

• Does not match the description or sample.

• Is not fit for purpose.

To request a return for a damaged, faulty, or incorrect item:

1. Contact us within 7 days of receiving your order.

2. Provide your order number, a description of the issue, and photo evidence if applicable.

3. Once approved, we’ll offer a free return label and a choice of refund, replacement, or store credit.

3. How to Initiate a Return

To start a return, please email us at info@marlysesbeautyskinstudio.com with:

• Your full name

• Order number

• Reason for return

• Photos (if applicable)

We will respond within 2 business days with return instructions.

4. Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days.

5. Non-Returnable Items

The following items cannot be returned (unless faulty):

• Gift cards

• Sale or clearance items

• Used products

• Personal care or hygiene product